Refund Policy

Our promise

CapFlow, operated by My Advisor Jimmie Howard, LLC, offers a 30-day money-back guarantee on all paid subscriptions. If CapFlow isn't the right fit, you can request a full refund of your most recent subscription payment within 30 days of the charge — no questions asked.

Free trial

Every paid plan starts with a 7-day free trial. You can cancel at any time during the trial from the Billing page and you will not be charged. Since no charge occurs during the trial, no refund is needed.

How to request a refund

Payments are processed on our behalf by Stripe. To request a refund, email us at support@capflow.app from the email address you used at checkout and include your invoice or subscription reference. We will approve eligible refunds within 2 business days and issue them to the original payment method through Stripe.

Depending on your bank, it may take 5–10 business days for the credit to appear on your statement.

Invoice payments (marketplace transactions)

When your client pays an invoice through CapFlow, the funds are transferred to the seller's connected Stripe account. Refund requests for those payments must be directed to the seller (the business that issued the invoice), who can issue a refund from their Stripe dashboard. CapFlow's 30-day guarantee applies only to CapFlow subscription fees.

Renewals

Subscriptions renew automatically at the end of each billing period unless you cancel first. You can cancel at any time from the Billing page inside CapFlow or from the Stripe customer portal — cancellation takes effect at the end of your current paid period and you retain access until then. If a renewal charge was unexpected, the 30-day guarantee above still applies to that renewal.

Beyond 30 days

Refund requests received after 30 days are considered on a case-by-case basis at our discretion. Nothing in this policy limits any refund rights you may have under applicable consumer-protection laws.

Questions

My Advisor Jimmie Howard, LLC — support@capflow.app.